Delivery Information
We aim to dispatch all orders as quickly as possible, usually
within three business days, as our tools are currently made to order. Please check the individual lead time per product, as some are specially made to order and may take longer.Once your order has been processed and dispatched, UK deliveries are normally sent via
DHL and international deliveries via our available delivery partners.
- Delivery Cost: A flat shipping rate of £10.00 excluding applicable VAT generally applies to orders. The final delivery charge is displayed at checkout.
- UK Delivery Timeframe: Orders are typically delivered within 1-2 working days from dispatch. International delivery times vary depending on destination and customs clearance.
- Delivery Areas: We currently deliver to addresses within mainland UK and surrounding islands, most parts of Europe, USA, Australia and New Zealand. If you do not see your country in the shipping list when checking out, please contact Dean at dean@mawboards.co.uk.
- Tracking: Once dispatched, you will receive a tracking number via email to monitor your order's progress.
European Deliveries – Customs & Import Charges
Orders dispatched from the United Kingdom to European Union countries are currently shipped under
Delivered at Place (DAP) terms.This means that MawBoards arranges delivery to your destination, but any applicable import taxes and customs charges are the responsibility of the recipient.
- UK VAT: UK VAT is not charged on qualifying exports from the United Kingdom.
- Import VAT: Your order may be subject to import VAT at the applicable rate in your destination country.
- Customs Duties: Additional customs duties may apply depending on the product, its origin and the destination country's import regulations.
- Courier Clearance Fees: Your delivery provider may charge an administration or customs clearance fee for processing your shipment.
- Payment of Import Charges: Import VAT, applicable customs duties and courier clearance fees are not included in your MawBoards order total and are the responsibility of the recipient. Your courier may contact you to arrange payment before delivery.
- Customs Delays: International deliveries may occasionally experience delays during customs clearance. These are outside our direct control.
Important: We recommend checking your country's import requirements before placing an order. Refusal to pay applicable import charges may result in delivery delays or the parcel being returned to MawBoards. Any return costs or refund deductions will be handled in accordance with applicable consumer law.We are currently working towards introducing a
Delivered Duty Paid (DDP) shipping service, allowing eligible international customers to pay the full landed cost upfront without unexpected import charges upon delivery.
Returns Policy
We want you to be completely satisfied with your purchase. If you wish to return an item, please review our return policy below:
- Returns Window: You have 14 days from the date of delivery to notify us that you wish to cancel an eligible order. You then have a further 14 days to return the goods.
- Eligibility: Items should be returned unused, in their original packaging, and in a resalable condition. We may make a deduction from the refund where handling beyond what is necessary to inspect the goods has reduced their value. Statutory rights relating to faulty or misdescribed goods are unaffected.
- Return Process: To initiate a return, please contact our customer service team at admin@mawboards.co.uk with your order number and reason for return. We will provide you with return instructions.
- Return Shipping: Customers are responsible for direct return shipping costs for change-of-mind returns where permitted by applicable law. MawBoards will cover reasonable return postage costs for faulty or incorrect items. We recommend using a tracked service.
- Refunds: Refunds will be processed in accordance with applicable consumer law, normally within 14 days of receiving the returned goods or satisfactory evidence of their return. Refunds will be issued to the original payment method.
- Exchanges: If you wish to exchange an item, please contact us for assistance.
Faulty or Incorrect Items
If you receive a damaged, defective, or incorrect item, please notify us as soon as possible, ideally within
48 hours of delivery, so we can investigate promptly.We will arrange an appropriate replacement, repair or refund, covering reasonable return postage costs where applicable.Your statutory consumer rights are not affected by the 48-hour notification request.For further assistance, please contact our customer service team at
admin@mawboards.co.uk.Thank you for shopping with us!
